REGULATIONS ON HOSPITAL GUARANTEE SERVICE
Dong Nai -2 Hospital has signed a Hospital Fee Guarantee agreement with many large domestic and foreign Insurance companies. Please see detailed information here. To use the Hospital Fee Guarantee benefit: Before entering the examination, please present your insurance card, ID card/citizen identification card/passport or Birth Certificate (if a child) at the registration counter . When you change insurance information or personal information (eg: ID card number), please notify us for support.
For Insurance companies that apply the Hospital Fee Guarantee service at Dong Nai -2 Hospital:
– In case of outpatient treatment: Based on insurance information (insurance provider name, contract number, insurance type…) Dong Nai -2 Hospital will contact the Insurance company to check benefits and request a guarantee. in person (if there are outpatient benefits). Normally Insurance companies will respond within 30 minutes.
+ You check and sign to confirm documents and invoices according to the instructions of Dong Nai -2 Hospital before leaving.
+ You pay costs that are not guaranteed – In case of inpatient treatment:
+ Dong Nai -2 Hospital will contact your Insurance company to request a direct guarantee.
+ Normally, Insurance companies will send guarantee confirmation within 24-48 working hours of receiving all necessary documents.
+ You will be required to deposit an amount corresponding to the estimated cost of treatment before admission or procedure when Dong Nai -2 Hospital has not received confirmation of guarantee from the Insurance company. This deposit will be refunded when you are discharged from the hospital and have confirmation of guarantee from the Insurance company.
+ You check and sign to confirm documents and invoices according to the instructions of Dong Nai -2 Hospital before leaving.
+ You will pay deductibles or co-pays. For Insurance companies that do not apply the Hospital Fee Guarantee service at Dong Nai -2 Hospital :
– After completing the examination:
+ You will be asked to pay the full cost of treatment.
+ Dong Nai -2 Hospital will provide necessary documents and medical records for you to submit a claim to the Insurance company.